7 Things We Do Better

  1. We will Respond Quickly – Guaranteed
    When you call us we will either answer immediately or return your call within 120 minutes.
  2. Fast Resolution Service
    You should not have to wait around for your computer issues to be resolved.  We understand how important your computer network is to you and so we offer remote support services.  Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up.  If we can’t fix it remotely, we will dispatch a technician the same day.
  3. No Tech Speak
    You deserve to get answers to the questions you have in a language you can understand. Our technicians will speak to you in plain English and not use technical jargon you don’t understand.
  4. We will Deliver Hassle Free Technology Solutions – Satisfaction Guaranteed
    We test all our technology solutions before rolling them out to our clients.  If you are not happy with any solution we offer you we will rectify the situation promptly.
  5. Regular communications and status reports - No Unexpected Surprises
    We pride ourselves on our ability to communicate.  We will keep you informed every step of the way.  If we foresee any potential risks involved in fulfilling your job we will alert you, explain it in full and get your authorisation and agreement before the work commences.  We will then offer you the option to have your data backed up before we start any work on your machine.
  6. All Projects Completed On Time and On Budget
    When you engage us to complete a project we will evaluate and plan the project properly so that you are not hit with extra expenses due to “unforeseen” or “unexpected” circumstances.  All projects will be done on time with no excuses.
  7. We will provide clear accurate bills
    Every bill you receive from us will be accurate and detailed. You’ll know exactly what you are paying for and all charges will be pre-approved by you so that there are no nasty surprises.

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Testimonials

Spector have shown a better understanding of our IT requirement than any of their predecessors. You can always get through to someone you know and get answers quickly. They ask relevant questions and provide a very responsive and forward thinking service. 

Alex Toland 
Financial Director, MKN Property Group

The support is practical and comprehensive. They have always shown a good understanding of us and how our business runs. We are not technical so we have to trust our IT partner and we trust Spector. 

Kathryn Meghen
Assistant Director, The RIAI

My experience of the IT function is that it comes in two flavours. The bread and butter delivery of service and the Value added in terms of innovation and strategy. Rarely have I seen those come together. Spector delivers on both. Solid service and good understanding of how technology applies to business. 

Declan Cantwell
Financial Director, The Abbey Theatre
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