IT Help desk Solutions

Our Remote Monitoring and Management Systems feed directly into our help desk allowing us real time preventative management of client issues. Detailed and summary reports allow us to review issues at your sites and set up longer term goals for better overall IT management.  Thanks to remote it support our response and resolution times are second to none with 87% of all issues being resolved within 1 hour.

Outsourced IT Help desk Solutions

We also provide an outsourced IT Help desk solution allowing our clients to avail of the best solutions in the market with no upfront investment in either hardware or software.  All IT help desk management and reporting are made available providing a firmer understanding of the day to day running of the IT department and staff utilisation.  Research states that 51% of organisations that outsource their IT Help desk function find that they have lower costs than when they performed the function in-house (Source: IT Outsourcing Statistics Survey 2011/2012)

To find out more about our IT Helpdesk Solutions please call us on +353-1-6644190 or email us at info@spector.ie

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Testimonials

My experience of the IT function is that it comes in two flavours. The bread and butter delivery of service and the Value added in terms of innovation and strategy. Rarely have I seen those come together. Spector delivers on both. Solid service and good understanding of how technology applies to business. 

Declan Cantwell
Financial Director, The Abbey Theatre

The support is practical and comprehensive. They have always shown a good understanding of us and how our business runs. We are not technical so we have to trust our IT partner and we trust Spector. 

Kathryn Meghen
Assistant Director, The RIAI

Spector have shown a better understanding of our IT requirement than any of their predecessors. You can always get through to someone you know and get answers quickly. They ask relevant questions and provide a very responsive and forward thinking service. 

Alex Toland 
Financial Director, MKN Property Group
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