Service Agreements
Our clients require varying types of support management. While we do provide tiers of support we find that no one size fits all requirements.
It is common to require a mix of support types on various equipment and services.
Our approach is to listen, review the requirements and draw up an service level agreement that matches our client requirements.
Flexible IT Support Services
Our reason for being is to provide Flexible IT Support services. We assist businesses in choosing which services and systems they want us to manage for them and then we take full responsibility for them. Regular reviews ensure that the correct level of service is being received. Our approach has allowed Spector to develop a strong clientele that understand the need for rapid response and continuity of their core IT systems.
Our support is delivered through the following methods:
| Service Type | Description |
| Telephone | A direct line to our helpdesk. |
| All emails are queued in our system and ticket numbers are automatically sent to the client for tracking purposes. | |
| Client Portal | Issues may also be logged though our client portal where the client can also access important statistics, agreements and network health reports. |
| Remote | We utilize a mixture of remote management tools for rapid access to our clients anywhere in the world with an internet connection. |
| Onsite | We provide onsite support either on a scheduled basis or where issues cannot be resolved remotely. |
| Emergency | When business simply has to run 24/7 we offer emergency support services bound to an agreed service level agreement. |
