Working with us

Engaging our IT services is easy

Simply get in contact via our online form or call 01 664 4190.

We’ll visit you at your offices to discuss your business goals and set out the service required to deliver your goals.

From day one, you’ll receive a world-class IT service. After 30 days, our Ascent programme will kick in to deliver continuous IT improvement where you need it.

How we work

Our services deliver three core benefits to clients.

Issue-solving

We solve your IT issues immediately, with no waiting around. We stick with issues and keep you in the informed until they are completed. We handle all third-party vendor support queries so you don’t have to. We keep all systems secured and patched to protect against unwanted interruption.

Improved efficiency

We help you increase output with less input. We do this by fine-tuning your IT performance so that it delivers an optimal experience for users. We’ll support you to choose the most appropriate technology, with the right mix of infrastructure and applications to allow users to work from any location in a secure and flexible way.

Planning

As the saying goes, failing to plan is planning to fail! We’ll help you understand the gaps in your technology and then build out a structured plan and budget to resolve both immediate and long-term issues. We use a balanced scorecard to measure success and can provide Board of Management reporting to track compliance and cybersecurity progress.

Process

From the moment we begin our relationship, your concerns become our top priority. To ensure successful implementation and ongoing success, we use a systematic results-focused methodology. Our proactive support commences with our on-boarding process. This evaluates and assesses all areas of your technology and allows us to customise a roll-out plan to address your specific needs, minimise risks, assign the best experts and keep you involved every step of the way.

Our process involves four main steps:

1) Stabilise IT Infrastructure

This supports all your technology. If infrastructure underperforms, your users, applications and services will also underperform. So the first priority is ensuring it’s in the best condition possible and future proofed.

2) Fortify Business Protection

After infrastructure stability, it’s time to fortify your business’s defences. That involves analysing all security risks and business-continuity threats, before implementing robust measures to protect your business long into the future.

3) Enhance Productivity

Technology should make work easier and more productive for your staff and customers. It should help, rather than hinder, their daily tasks and if that’s not the case we find out why not and implement solutions to exceed your expectations.

4) Continual Improvement

With our specialist engineers constantly evaluating and testing the latest technology you can be sure we are always looking for ways to make positive improvements to your business. You get first-rate support to deal with today and the expertise to help you plan for tomorrow.

That's enough theory, let's talk!

Whether your query is big or small, we'd be delighted to help.

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