IT Support

We make every effort to ensure that any downtime is minimal and can schedule work to be undertaken out of hours so that your business and staff are not affected.

Outsourcing your IT is more economical than an in-house IT department. You get the reassurance that your IT systems are being looked after 24/7 by a team of accredited, trained, professionals with full traceability and reporting. You will not encounter issues such as staff holidays or sick leave. Almost all businesses depend on IT services to keep them up and running… but when IT services fail it has an impact on productivity. Managed IT Support services ensure that critical IT services remain available to all users, all the time.

Businesses who outsource IT support generally enjoy more stable network systems, lower maintenance costs, more uptime and greater peace of mind. However, care needs to be exercised in the selection of an IT support service company, as all are not equal. The right company should listen to your business needs and goals, offer impartial advice and show you how technology can lower costs and increase productivity, giving you better ROI.

Should you need any assistance deciding what to ask a potential partner, our Checklist of How to Choose an IT Provider may be just the place to start.

Opting for a break/fix support contract means that you would be charged hourly rates when a problem occurs. However, this would not encourage your IT contractor to work to find the root cause of the problem or even to put in place fixes to prevent problems before they occur. They are not interested in looking at your IT system as a whole and ensuring that it is adequate to service your company’s needs, you are just paying for quick fixes.

On the other hand, a managed IT service contract offers you the chance to have all the benefits of a fully functioning, professional IT department at a reduced cost. Proactive monitoring means that as soon as an issue arises, the IT support company is aware and resolves the problem before it impacts on your business. It also means that the issue is fixed faster, as the engineer has direct access to your systems 24 hours a day. They don’t even need to come in, they just remotely connect to the device causing the problem, resolve the issue and move on to the next incident.

Managed IT Service providers give reliable and responsive service using skilled professionals so that your IT system can function all the time. It is in their interests to think ahead and solve problems before they escalate as having to travel on site to resolve issues costs them money. Managed IT companies also strategically review your IT requirements and help you to plan your IT investment to maximise the returns for your business.

Many of our clients have requirements from time to time that fall outside of the scope of their managed service agreement – for example, a Microsoft 365 migration. We would generally handle these requirements as a separate project and would give the client a quote and outline plan for approval prior to work commencing.

Whether you are scaling up or down, Spector is happy to review your contract with you to ensure you are getting the best value service for your changing business needs.