Irish Film Institute

The IFI is one of the busiest and most dynamic arts organisations in the country, engaging with audiences nationally and internationally.

The Challenge

The IFI had been used to having a full time presence onsite, but were now looking to outsource their IT operations. They were having ongoing performance issues and some of their equipment was out of warranty.

Outsourcing would bring considerable changes, not only to their tech infrastructure but also to the way they dealt with their technology. They required a team ready to conduct a smooth and effective transition.

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Transition to an Outsourced IT Model

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Constant Outages and System Failures

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Full IT audit and report over 30 days

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Update equipment and warranties

Solutions

Prepare for Transition

We transitioned them initially to two half days a week onsite. Our team was also available for remote support.

New Servers and Phone Systems

Installed and configured a new server and phone systems, to update their current structure.

Point of Sales Migration

We have migrated their point of sales system to a much more stable platform, preventing future outages.

Continuous Improvement

We have brought them on the journey of our Spector Ascend process to ensure improvements on an ongoing basis.

Results

The IFI is today fully outsourced and their staff have fully embraced it. The Audit score that they received on initial audit has risen dramatically and they now have a stable, secure and robust IT infrastructure. We have performed security and compliance projects since to ensure they remain protected against the growing cyber threats.

Liam Roycroft

Liam Roycroft

“Spector helped us transition from a full time onsite IT Manager to a fully outsourced model where they take care of all of our IT requirements. It has been a smooth transition with a very responsive helpdesk providing great issue traceability. Their team is great and provide us with a proper vision of how technology can be applied to our operations in the IFI.”

Head of Operations at the Irish Film Institute – The Arts

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