From a support perspective, our clients care about three things in particular:
1- Response speed – Our average is 7.6 Minutes
2- Expertise – We have over 40 industry certifications
3- Consistency – Over 98% of our client feedback is positive
When you contact our service desk there are no call waiting systems. You will always talk with a person and 95% of the time, will be connected to an engineer who can deal with or escalate your issue until it is resolved.
The good news is that switching providers is not difficult. We have a structured Client Onboarding Process and Team who will manage this transition with little or no disruption to your business. You can then start to enjoy the benefits of our Ascend (continuous improvement) Programme and address the technology and risk issues that you may previously have been unable to attend to until now.