IT Support (Managed Services)

You may be looking to outsource your IT for the first time or simply get a better support result. Whatever the requirement we can tailor a support solution for you. Spector Managed IT Services are designed to meet the needs of clients with a wide variety of technology outsourcing requirements.

Whether you need complete turnkey IT management, Helpdesk or specific security services we have the solution for you. Better still, our onboarding process makes the task of changing to our services simple, secure and effective.

As a Spector client, you will have the certainty of working with a team of IT professionals hand-picked for their technical and communication skills. We have developed solid partner relationships and have a deep understanding of the technologies we work with.

  • Rapid response time
  • Structured helpdesk solution
  • Responsive, 24/7/365 process-driven and proactive service
  • An outsourced IT department
  • 3rd party vendor management
  • Fixed fee – all in management for the features that you choose
  • Quarterly IT review process to provide a strategic overview and risk assessment of your entire IT infrastructure
  • A guaranteed response time of 20 minutes or less. Your time is valuable, we won’t keep you waiting.
  • End to end issue traceability, monitoring and reporting of all IT issues with 360-degree visibility.
  • Early detection and resolution of issues to reduce downtime and improve productivity.
  • All the benefits of a full in-house IT Department without the costs of the increased headcount, training and management.
  • Save time by giving your employees a single point of contact for all IT related issues.
  • We guide you through your support options and requirements and you get to pay for what you need in a single monthly bill.
  • Knowledge of risks and opportunities available to your business allowing for a balcony view of your technology options and requirements.

Our main managed service products

Spector Support

Spector Support provides a structured approach to IT support and management for the SME looking for an extra level of service. Our service hinges on the in-depth knowledge of both our Helpdesk and engineering staff. We provide 24/7/365 monitoring and proactive management of your core infrastructure, making sure that issues are dealt with rapidly and without downtime. Spector Support works with you, for you.

Your IT environment is a beehive of systems and processes that must work harmoniously to get real results. That’s why it only makes sense to take a holistic approach to IT support and management. Our packages can be fully tailored to provide anything from remote-only support to fully outsourced onsite IT staffing. We work alongside your other third-party IT suppliers, so you can be confident that everyone knows what is going on at all times.

Spector Protect

Spector Protect provides a one-stop solution to the whole area of IT and cyber risk management for the SME. We cover all elements of the security from endpoint protection or data leakage right through to complete disaster recovery solutions. We recognise that each company has different security and backup requirements.

Our security packages are built to suit the majority of situations, but we also tailor packages to suit specific client needs ranging from simple malware protection to security compliance auditing and GDPR preparation. We are happy to profile your company and establish security standards that meet your risk profile and requirements to recover in the case of a security incident.

Spector Ascend

The final piece in our service offering is our Ascend continual improvement programme – a simple and very effective way of improving how technology is used in your business. Ascend starts with a GAP analysis to determine your most significant risks and opportunities. Once identified, goals are set and prioritised and managed through to completion.

The whole process is supported by an Executive report that tracks and manages the whole solution on an ongoing basis. Ascend has been fine-tuned and engineered for over a decade to deliver positive technological change to our clients. It continually evolves to reflect the speed of change in technology.

Managed IT services Spector IT services Dublin

Make the switch to Spector and experience a new kind of service

Spector has a tried and trusted on-boarding process to manage the changeover period. This mitigates any risks and ensures there is minimal disruption to your business and staff. The process commences with an assessment of the risks and sets out a detailed plan to minimise these. Spector will put in their own firewall and any additional equipment required for a smooth changeover. We will contact your existing provider to make them aware of the change and request all passwords. Once everything is switched over and we have full visibility and control of your systems we set about stabilising everything.

We make every effort to ensure that any downtime is minimal and can schedule work to be undertaken out of hours so that your business and staff are not affected.

Outsourcing your IT is more economical than an in-house IT department. You get the reassurance that your IT systems are being looked after 24/7 by a team of accredited, trained, professionals with full traceability and reporting. You will not encounter issues such as staff holidays or sick leave. Almost all businesses depend on IT services to keep them up and running… but when IT services fail it has an impact on productivity. Managed IT Support services ensure that critical IT services remain available to all users, all the time.

Businesses who outsource IT support generally enjoy more stable network systems, lower maintenance costs, more uptime and greater peace of mind. However, care needs to be exercised in the selection of an IT support service company, as all are not equal. The right company should listen to your business needs and goals, offer impartial advice and show you how technology can lower costs and increase productivity, giving you better ROI.

Managed IT support service contracts should be dynamic and proactive and your service provider should periodically review your technology requirements and give feedback on how to improve services and reach your business goals. Trust, professionalism and responsiveness are very important factors in choosing your partner so be sure to check out the certifications and references of potential partners. If you need any assistance deciding what to ask a potential partner, please get in touch.

Opting for a break/fix support contract means that you would be charged hourly rates when a problem occurs. However, this would not encourage your IT contractor to work to find the root cause of the problem or even to put in place fixes to prevent problems before they occur. They are not interested in looking at your IT system as a whole and ensuring that it is adequate to service your company’s needs, you are just paying for quick fixes.

On the other hand, a managed IT service contract offers you the chance to have all the benefits of a fully functioning, professional IT department at a reduced cost. Proactive monitoring means that as soon as an issue arises, the IT support company is aware and resolves the problem before it impacts on your business. It also means that the issue is fixed faster, as the engineer has direct access to your systems 24 hours a day. They don’t even need to come in, they just remotely connect to the device causing the problem, resolve the issue and move on to the next incident.

Managed IT Service providers give reliable and responsive service using skilled professionals so that your IT system can function all the time. It is in their interests to think ahead and solve problems before they escalate as having to travel on site to resolve issues costs them money. Managed IT companies also strategically review your IT requirements and help you to plan your IT investment to maximise the returns for your business.

Many of our clients have requirements from time to time that fall outside of the scope of their managed service agreement – for example, a Microsoft 365 migration. We would generally handle these requirements as a separate project and would give the client a quote and outline plan for approval prior to work commencing.

Whether you are scaling up or down, Spector is happy to review your contract with you to ensure you are getting the best value service for your changing business needs.

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