Outsourced IT Support for SMEs in Dublin, Ireland • Spector
IT Support services Dublin

IT Support

From a support perspective, our clients care about three things in particular:

1- Response speed – Our average is 7.6 Minutes

2- Expertise – We have over 40 industry certifications

3- Consistency – Over 98% of our client feedback is positive 

When you contact our service desk there are no call waiting systems. You will always talk with a person and 95% of the time, will be connected to an engineer who can deal with or escalate your issue until it is resolved.

The good news is that switching providers is not difficult. We have a structured Client Onboarding Process and Team who will manage this transition with little or no disruption to your business. You can then start to enjoy the benefits of our Ascend (continuous improvement) Programme and address the technology and risk issues that you may previously have been unable to attend to until now.

Super Fast Service

Benefits

If it is important to you, it is important to us. With an average response time of just over 7 minutes, we understand that IT issues, small or large, need to be addressed with speed.

We have the ability to identify issues before they become serious and deliver support to you wherever you need it – in the office or in transit.

Teamwork and Improvement

Benefits

All of our staff are industry certified in the technologies we use. It is a condition of their employment to maintain and learn new technologies in line with client requirements, and changes in industry best practices.

Simple Technology Graphics

Benefits

We encourage comments from our clients using a live customer feedback tool; Smileback.

This allows us to address any customer dissatisfaction immediately and understand where, and if, we have gone wrong.  We consistently score 98% positive feedback from our clients. A statistic that we are very proud of.

IT Performance Results Sheet

Benefits

Your investment in technology should yield business and productivity benefits for your organisation.

Our Ascend Programme identifies the areas of technology that need to be improved in order to deliver those benefits. These improvements are tracked through our quarterly review meetings until successfully completed.

How to Choose your IT Provider - Checklist

A Checklist with the most important questions to ask

The process of finding the best IT provider can often seem complicated but it doesn’t have to be. We have complied the simple checklist below with the most important questions to consider and ask a potential partner:

• Do they have a dedicated team who will proactively monitor your systems to fix problems before they cause an issue for your business?

• Will you get to meet and strategically plan with an IT expert who understands your business at least every quarter?

For this and much more, download the checklist and bring it with you to your next partner prospect meeting.

FAQ

Spector has a tried and trusted on-boarding process to manage the changeover period. This mitigates any risks and ensures there is minimal disruption to your business and staff. The process commences with an assessment of the risks and sets out a detailed plan to minimise these. Spector will put in their own firewall and any additional equipment required for a smooth changeover. We will contact your existing provider to make them aware of the change and request all passwords. Once everything is switched over and we have full visibility and control of your systems we set about stabilising everything.

We make every effort to ensure that any downtime is minimal and can schedule work to be undertaken out of hours so that your business and staff are not affected.

Outsourcing your IT is more economical than an in-house IT department. You get the reassurance that your IT systems are being looked after 24/7 by a team of accredited, trained, professionals with full traceability and reporting. You will not encounter issues such as staff holidays or sick leave. Almost all businesses depend on IT services to keep them up and running… but when IT services fail it has an impact on productivity. Managed IT Support services ensure that critical IT services remain available to all users, all the time.

Businesses who outsource IT support generally enjoy more stable network systems, lower maintenance costs, more uptime and greater peace of mind. However, care needs to be exercised in the selection of an IT support service company, as all are not equal. The right company should listen to your business needs and goals, offer impartial advice and show you how technology can lower costs and increase productivity, giving you better ROI.

Managed IT support service contracts should be dynamic and proactive and your service provider should periodically review your technology requirements and give feedback on how to improve services and reach your business goals. Trust, professionalism and responsiveness are very important factors in choosing your partner so be sure to check out the certifications and references of potential partners. If you need any assistance deciding what to ask a potential partner, please get in touch.

Opting for a break/fix support contract means that you would be charged hourly rates when a problem occurs. However, this would not encourage your IT contractor to work to find the root cause of the problem or even to put in place fixes to prevent problems before they occur. They are not interested in looking at your IT system as a whole and ensuring that it is adequate to service your company’s needs, you are just paying for quick fixes.

On the other hand, a managed IT service contract offers you the chance to have all the benefits of a fully functioning, professional IT department at a reduced cost. Proactive monitoring means that as soon as an issue arises, the IT support company is aware and resolves the problem before it impacts on your business. It also means that the issue is fixed faster, as the engineer has direct access to your systems 24 hours a day. They don’t even need to come in, they just remotely connect to the device causing the problem, resolve the issue and move on to the next incident.

Managed IT Service providers give reliable and responsive service using skilled professionals so that your IT system can function all the time. It is in their interests to think ahead and solve problems before they escalate as having to travel on site to resolve issues costs them money. Managed IT companies also strategically review your IT requirements and help you to plan your IT investment to maximise the returns for your business.

Many of our clients have requirements from time to time that fall outside of the scope of their managed service agreement – for example, a Microsoft 365 migration. We would generally handle these requirements as a separate project and would give the client a quote and outline plan for approval prior to work commencing.

Whether you are scaling up or down, Spector is happy to review your contract with you to ensure you are getting the best value service for your changing business needs.

Want to know more? View our Case Studies

Find out what it’s like to work with Spector, directly from our clients.

Have a question? Get in touch!

Whether your query is big or small, we'd be delighted to help.